Leadership & Management

Young Millennial / GenZ Customer Service Agents (ages 18-24) could be the largest customer service agent demographic in the next several years but they could also be the least happy and most likely to leave their jobs, according to the 2nd…

This week, the automotive world lost one of it’s shining lights. Sergio Marchionne, CEO of FCA (Fiat Chrysler Automotive) passed away following a year-long battle with health complications he had kept secret.  Described by some as “one of…

It would be a mistake to assume that China is a straightforward or easy market to enter simply because of its huge population of 1.3 billion. But it’s not actually as simple as that. Below CEO Today benefits from expert insight from Dr.…

Are the British public happy with their work life? Apparently not, according to research by the London School of Business and Finance (LSBF). The data found that nearly half of the respondents wanted to change jobs and more than 20% were…

Employee satisfaction and retention is key for any business – unhappy employees are unlikely to give their 100%, and a high staff turnover causes disruption and costs a company money. According to Glassdoor’s 2015 Employment Confidence…

Businesses are more conscious than ever of their impact on the environment. And with studies estimating an annual spend for companies of around $8 billion a year to manage their paper usage, digital alternatives are looking more and more…

Business exhibitions remain a hugely value asset to any marketing plan. Here, Aaron Inglethorpe of Discount Displays explains for CEO Today why investment in exhibitions is only set to grow in response to clearer trackability and more…

Homes have arguments and laughter, competition and teamwork, but love and care is usually at the foundation. Having a family-run business is similar, except not everyone is your family and there’s serious work to be done. Here CEO Today…

The majority of UK employees struggle to identify symptoms of common mental health conditions, resulting in treatment delays for millions of workers. The study from Bupa examined employees’ understanding of key psychological and…

Below CEO Today hears from Simon de Cintra, author of Unlock Your Business Voice - How to speak as well as you think, and Founder of MyFirstTrainers, on the top 5 ways to improve one’s non-verbal communication. How we deliver a message…

Figures from ONS as per the report ‘Labour Force Survey’ shows that the number of unemployed people increased between August to October 2017 and November 2017 to January 2018. Whether the reason for unemployment was being dismissed from a…

It’s one of the simplest data security mistakes to avoid, but latest research from Mintel reveals more than two in five (44%) Brits use the same password for multiple accounts. And it seems that young Brits are the nation’s worst culprits…