Jones Simmer joined Bumble as its COO in 2017 where she laid the foundation for the company’s entire initial public offering whilst simultaneously battling Stage 3 breast cancer. She completed drafts of the S-1 from a chemo chair and sent it to the board the morning of her double mastectomy. Jones Simmer says her decision […]
Put simply, the home cover, or home emergency insurance industry has a bad reputation for not putting its customers first. Between price hiking, increasingly poor service, and low levels of innovation and technology investment, it’s clear that this is not a category where customer-centricity has been core to decision making. Like other established industries, the […]
Image by Web Summit - SD5_7851, CC BY 2.0, https://commons.wikimedia.org/w/index.php?curid=74256111 CEO and co-founder Nik Storonsky said: “To be able to IPO successfully we need to be at least in the few billion dollars range of revenue a year.” As of 2020, Revolut’s adjusted revenue was £261 million ($359 million). In July, the company managed to raise […]
Nathalie Nahai, international speaker and author of Business Unusual: Values, Uncertainty and the Psychology of Brand Resilience explains how businesses can create meaningful experiences for their customers. We’ve all witnessed it – the rapid, extensive, unstoppable roll-out of tech-mediated commerce, education and work have transformed how we live these past 18 months. Yet alongside the […]
Staffan Göjeryd, CEO of Telia Carrier, considers what the last 16 months have meant for Telia Carrier, his team and for him, as he looks forward to the future as an independent company. The global economy and the telecom industry were put under incredible strain by the pandemic, and the value of our network as a […]
On Tuesday, Starlink’s president Gwynne Shotwell said that by September, SpaceX will be able to beam down Starlink satellite broadband to the entire globe, with around 1,8000 satellites already deployed. By mid-2027, SpaceX hopes to have launched around 42,000 Starlink satellites into low-Earth orbit. However, president Shotwell has said that SpaceX will need to receive […]
In a world of automation and digital interfaces, every in-person interaction with customers counts. How can brands use these to build a golden reputation?
It used to be that you would walk into a store or shopping mall, browse casually for a few hours, maybe grab a bite to eat in the food court, then walk out without having purchased anything. Even as vaccination numbers continue to climb, those days still feel as if they may never return. In-store […]
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