customer service

We’re all familiar with the Grinch — a hairy, green, Christmas-stealing grouch who certainly doesn’t join in on any of the festivities in his fictional homeland of ‘Whoville’.

From smartphones to tablets, a generation of consumer technology has been defined by touch interfaces.

Customers are complaining to companies more and more and, for many, the experience is often unsatisfactory.

What’s good for the goose is good for the gander. One hand washes another. You scratch my back and I’ll scratch yours. The notion of mutual benefits is part of our lexicon for a very good reason: There’s a lot of truth in it.

Despite biometric technology existing since the early 90s, its overall use in the public domain has been limited making it more science fiction than fact. For the most part, the technology has been used in security measures adding to the…

Businesses today are operating in a climate of ever-increasing customer expectations. For the majority, their website will be the first meaningful brand interaction with a potential customer.

Ron Nersesian is the President and CEO of Keysight Technologies. Keysight provides world-class electronic design and measurement solutions to accelerate innovation to connect and secure the world. They have the broadest and deepest…

Despite almost a decade of downturn for the automotive industry, 2018 began to boast some fairly significant positives.

Brand loyalty is a pressing issue for businesses nowadays. The probability of selling a product or service to an existing customer is 60-70%, with 65% of a company’s business said to come from existing customers. 

Britain doesn’t have a history of fantastic customer service. Compared to the likes of America, our customer service reputation tends to be sorely lacking enthusiasm, helpfulness, and overall tact.