customer service

Wayne Johnson, CEO and co-founder of Encompass, explains what pKYC is, why it is yet to materialise, and how businesses can reap the its benefits.  Most organisations are embarking on digital transformation programmes to build better…

Gone are the days when customers had only one or two options available to them due to geographic location and other limiting factors. In an age of e-commerce, there are literally hundreds of thousands of accessible stores selling every…

In a world of automation and digital interfaces, every in-person interaction with customers counts. How can brands use these to build a golden reputation?

The transition to digital sales and experiences is a daunting one, and often done wrong. But the success stories of several high-profile companies can give other businesses a useful act to follow.

From building a satisfying mobile experience to taking proper advantage of social media, these are the essential strategies for growing a web-based business.

We’re all familiar with the Grinch — a hairy, green, Christmas-stealing grouch who certainly doesn’t join in on any of the festivities in his fictional homeland of ‘Whoville’.

From smartphones to tablets, a generation of consumer technology has been defined by touch interfaces.

Customers are complaining to companies more and more and, for many, the experience is often unsatisfactory.

What’s good for the goose is good for the gander. One hand washes another. You scratch my back and I’ll scratch yours. The notion of mutual benefits is part of our lexicon for a very good reason: There’s a lot of truth in it.

Despite biometric technology existing since the early 90s, its overall use in the public domain has been limited making it more science fiction than fact. For the most part, the technology has been used in security measures adding to the…

Businesses today are operating in a climate of ever-increasing customer expectations. For the majority, their website will be the first meaningful brand interaction with a potential customer.