The impact of global trends in demographic change and urbanization are changing customer perceptions and expectations of the car. Automotive service is one of the most competitive business sectors, and in order to succeed in this area, owners of car service centres must apply effective management strategies. Practice shows that the strategies described are considered […]
In the early days of the pandemic, many businesses were taken aback by the speed of their customers’ reactions. Dramatic shifts in behaviour forced them to cease in-person interactions, invest in technology and strengthen e-commerce operations. While adapting their operating models at speed, many businesses found that a key challenge was creating processes that could […]
Wayne Johnson, CEO and co-founder of Encompass, explains what pKYC is, why it is yet to materialise, and how businesses can reap the its benefits. Most organisations are embarking on digital transformation programmes to build better customer relationships and have already changed due diligence processes drastically, with a majority already committed to taking a digital […]
Gone are the days when customers had only one or two options available to them due to geographic location and other limiting factors. In an age of e-commerce, there are literally hundreds of thousands of accessible stores selling every product under the sun. This freedom of choice means that customers don’t just get to be […]
In a world of automation and digital interfaces, every in-person interaction with customers counts. How can brands use these to build a golden reputation?
The transition to digital sales and experiences is a daunting one, and often done wrong. But the success stories of several high-profile companies can give other businesses a useful act to follow.
From building a satisfying mobile experience to taking proper advantage of social media, these are the essential strategies for growing a web-based business.
We’re all familiar with the Grinch — a hairy, green, Christmas-stealing grouch who certainly doesn’t join in on any of the festivities in his fictional homeland of ‘Whoville’.
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