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Browsing Tag
customer service
Why PKYC Has Not Fully Materialised And How Businesses Can Reap The Benefits
Wayne Johnson, CEO and co-founder of Encompass, explains what pKYC is, why it is yet to materialise, and how businesses can reap the its benefits.
Most organisations are embarking on digital transformation programmes to build better…
How Expectations Are Changing On The Customer Journey
Gone are the days when customers had only one or two options available to them due to geographic location and other limiting factors. In an age of e-commerce, there are literally hundreds of thousands of accessible stores selling every…
How to Build Brand Loyalty – One Tiny Thing At a Time
In a world of automation and digital interfaces, every in-person interaction with customers counts. How can brands use these to build a golden reputation?
3 Multi-Billion Pound Companies Doing Digital Transformation Right
The transition to digital sales and experiences is a daunting one, and often done wrong. But the success stories of several high-profile companies can give other businesses a useful act to follow.
5 Essential Tips to Grow your eCommerce Business
From building a satisfying mobile experience to taking proper advantage of social media, these are the essential strategies for growing a web-based business.
The Top 4 Christmas Business Blunders in History
We’re all familiar with the Grinch — a hairy, green, Christmas-stealing grouch who certainly doesn’t join in on any of the festivities in his fictional homeland of ‘Whoville’.
Are Voice Assistants the Future of Customer Interactions?
From smartphones to tablets, a generation of consumer technology has been defined by touch interfaces.
Turning it Around: The Power of a Well-Handled Complaint
Customers are complaining to companies more and more and, for many, the experience is often unsatisfactory.
How the New Corporate Mindset Just May Change the World
What’s good for the goose is good for the gander. One hand washes another. You scratch my back and I’ll scratch yours. The notion of mutual benefits is part of our lexicon for a very good reason: There’s a lot of truth in it.
3 Lies About Biometrics Marketing Most CEOs Believe
Despite biometric technology existing since the early 90s, its overall use in the public domain has been limited making it more science fiction than fact. For the most part, the technology has been used in security measures adding to the…
It’s the Age of the Smart Site and CEOs Need to Catch Up
Businesses today are operating in a climate of ever-increasing customer expectations. For the majority, their website will be the first meaningful brand interaction with a potential customer.
