When I work with new CEOs, one of the first things they ask me is “what should I do in my new position?” It takes more than future planning and strong processes to be a great CEO. When you embark on your new role, the chances are you’ll be confronted with a number of problems […]
Research last year revealed that the UK’s best-performing businesses put their success down to learning and development. The UK L&D report surveyed and analysed more than 100 companies, with the top performers claiming that staff training is at the heart of their growth strategies. This shows just how much learning has evolved since my first […]
“Trends point to a very different reality for boards today than five or ten years ago”, says Susan C. Keating, CEO of WCD. “With boards asking more questions of management and exercising more oversight in areas that were once fully ‘owned’ by the leadership team, Directors require much more real-time information and awareness than ever […]
With just weeks to go until the UK is due to leave the European Union, deal flow and finance from the continent into the UK has been under scrutiny as a barometer of support from Europe after the UK exits the UK.
Humanity is now more aware of its impact on the planet than ever before. The dangerous effects of climate change are well documented and, unless governments, businesses and society as a whole take drastic action in the near future, irreversible damage may be caused.
The vast majority of business sectors are regulated, usually with a dedicated body that ensures rules and requirements are fit for purpose and that organisations working in those sectors are licensed and acting responsibly.
That fear is often based on the lack of direct evidence - the proverbial “smoking gun” that would exonerate the executive and protect his or her compensation and career. However, employment lawyers do not need direct evidence to prove a case. Instead, employment lawyers rely on the evidence that is available, which is often circumstantial […]
In order to ensure you are on the right side of your customer reviews, you need to offer great service, to all customers, all of the time. This customer service will be delivered not just by smooth apps and automation, but by human staff on the front line of service. However, what people and machines […]
But there are pitfalls too. How do DTC brands win trust and build loyalty in a crowded market when the competition is so intense? Companies such as Brooklinen and Casper already set the standard by considering every touchpoint of the customer experience. How did they do it so well? We believe there are seven key […]
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