Over the past 10 plus years, Jeff Puritt has led the transformation of TELUS International from a regional contact center with less than 3,000 employees to a top-rated global customer experience provider with over 32,000 employees, delivering next-gen digital solutions to some of the world’s largest and most disruptive brands.
Heine Krog Iversen is the Founder and CEO of TimeXtender. TimeXtender was founded in 2006 with headquarters in Aarhus, Denmark. Since then, they’ve added a second headquarters in North America, located in Bellevue, Washington and several new regional offices around the world. Over the years, they’ve worked diligently to build a global network of channel […]
Jonathan Kenyon, Founder & ECD at Vault49, looks into some of the most iconic brands in the world and how they can either flounder or flourish. Iconic brands tap into something deeper than the feelings people usually have for companies. They go beyond mere affection to something suspiciously close to true love. Pepsi, Nike, McDonald’s, […]
What differentiates your company from your rivals? In corporate literature, the answer to this crucial question is usually about unique selling points, improved value propositions and unrivalled leadership teams. However, such internally sourced answers are rarely meaningful - you should be asking the customer. Increasingly in the modern economy, the profitable established sectors are becoming […]
We live in disruptive and fast paced times, how we work and how businesses operate have been revolutionised by digital technology. No business can – nor indeed should – avoid the implications, challenges and opportunities that come with embracing digital transformation.
As much as we love visiting new places, actually going places can be tiring and stressful. While many of us have been content in our ways for years in this regard, it's important to note that newer travelling technology can take the edge off of many issues we face with this business necessity. Here are […]
With nearly 70% of global business leaders and finance professionals claiming their organization has made a significant business decision based on inaccurate financial data.
Owning a Ford Mustang is a goal for so many people. It’s a beloved model dating back to its original reveal in the 1960s, and there’s a good reason why this particular make has stayed in the public eye for so long.
Elon Musk's SpaceX and Jeff Bezos' Blue Origin have long dominated the news with their respective advances in private space travel industry. But two private Chinese companies are also making big moves and gaining billions in investments as China's state space agency announces its own ambitious goals. Here's what's going on in the global space […]
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