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However, there are certain limitations that traditional call centres have. These limitations include high costs and other difficulties in existing call centre system integration, especially with dedicated equipment and infrastructure. Thus,…

What is love? Love is the unconditional acceptance of all of who I am as a human being – warts and all – and the unconditional acceptance of all of who you are and who others are as human beings.  It is the ability to separate an…

Marcus Chambers, Head of Cyber Security services at Evalian Limited, explains what cyber insurance is and whether your business needs it. Data is the lifeblood of the modern organisation. Cloud applications, electronic communications and…

Joe O'Mahoney, Professor of Consulting at Cardiff University, explains how to employ the right consultancy for your business. Oddly, whilst the top ten consultancies have grown seven-fold since 1990, it seems that not a week goes by…

The trick for employees is to find the right balance between challenges and skills – and this is hugely important in teams. Are you challenging your teams to stretch themselves or is their work too boring? This becomes part of the process…

As the New Year begins in the CEO chair, you would normally be feeling the need to attack this year with a fresh impetus – a renewed energy for achievement from your team and excellence in how you serve your customers. Great if you are, but…

1. Get to know each new employee It always seemed that if you pay money, you should get results in the end. But answer yourself, how many times have you been dumped by freelancers, different business experts, or programmers? How many times…

A record 4.4 million Americans quit their jobs in September, while in the UK nearly 25% of employees are planning to change jobs in the next 3-6 months.  Anecdotally, “retaining good people” is the number one issue on the minds of many CEOs…

Danni Rush, Chief Operating Officer at Virgin Experience Days and Virgin Incentives, explains how businesses can celebrate Christmas now Covid-19 restrictions have been lifted. Christmas is a special time of year to celebrate with…

In 2018, I gave a talk at a Chamber of Commerce event in Worcestershire about business leaders needing to give thought to others in the world regarding their environmental decision-making policies, and the need for us to realise that all…

Paul Stark, General Manager at OnBoard, shares his tips for dealing with a bad board member. Bad board members do crop up. They miss board or committee meetings frequently or show up completely unprepared. They display antagonism toward…

Strong leadership is the springboard that propels a business forward. Indeed, a company with inadequate guidance is similar to a rudderless boat lost in an ocean of competition and unpredictable market trends. Good leaders steer the…