The marketing and advertising industry has been evolving with the speed of light over the past years, with media advertising spending growing rapidly as well. Yet, when one thinks about a marketing campaign, the first idea to come to their mind most likely will be about some kind of a digital technique. Indeed, ongoing digital […]
However, there are certain limitations that traditional call centres have. These limitations include high costs and other difficulties in existing call centre system integration, especially with dedicated equipment and infrastructure. Thus, some companies are migrating their operations to the cloud, which serves as a modern solution to problems associated with managing a traditional one. Reasons […]
What is love? Love is the unconditional acceptance of all of who I am as a human being – warts and all – and the unconditional acceptance of all of who you are and who others are as human beings. It is the ability to separate an individual’s behaviour from the very essence of who […]
Marcus Chambers, Head of Cyber Security services at Evalian Limited, explains what cyber insurance is and whether your business needs it. Data is the lifeblood of the modern organisation. Cloud applications, electronic communications and connected devices are now essential to business operations in most companies. They are crucial to customer experiences, employee communication and productivity, […]
Joe O'Mahoney, Professor of Consulting at Cardiff University, explains how to employ the right consultancy for your business. Oddly, whilst the top ten consultancies have grown seven-fold since 1990, it seems that not a week goes by without a major failed project or scandal hitting the business headlines. The two are not unrelated. Resisting pressure […]
The trick for employees is to find the right balance between challenges and skills – and this is hugely important in teams. Are you challenging your teams to stretch themselves or is their work too boring? This becomes part of the process of managing people's growth. Sometimes when corporates go through a bad patch, I […]
As the New Year begins in the CEO chair, you would normally be feeling the need to attack this year with a fresh impetus – a renewed energy for achievement from your team and excellence in how you serve your customers. Great if you are, but it is also totally okay if you are not. […]
1. Get to know each new employee It always seemed that if you pay money, you should get results in the end. But answer yourself, how many times have you been dumped by freelancers, different business experts, or programmers? How many times have you had to close projects because of someone's laziness, dopiness, or bad […]
A record 4.4 million Americans quit their jobs in September, while in the UK nearly 25% of employees are planning to change jobs in the next 3-6 months. Anecdotally, “retaining good people” is the number one issue on the minds of many CEOs and senior leaders. COVID-19’s consequences—lockdown-induced stress, Zoom fatigue, government wage support, wage […]
Danni Rush, Chief Operating Officer at Virgin Experience Days and Virgin Incentives, explains how businesses can celebrate Christmas now Covid-19 restrictions have been lifted. Christmas is a special time of year to celebrate with friends and family – and also work. The Christmas party is an important milestone in the company calendar, giving workforces an […]
In 2018, I gave a talk at a Chamber of Commerce event in Worcestershire about business leaders needing to give thought to others in the world regarding their environmental decision-making policies, and the need for us to realise that all humans are interconnected. One of my slides was a picture of around 100 Bangladeshis wading through waist-deep water, having been flooded out of their homes […]
Paul Stark, General Manager at OnBoard, shares his tips for dealing with a bad board member. Bad board members do crop up. They miss board or committee meetings frequently or show up completely unprepared. They display antagonism toward staff or disrupt meetings with a toxic attitude. They lack sufficient financial literacy to help make informed […]
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