Today, TELUS International is a customer experience (CX) innovator that designs, builds and delivers next-gen digital solutions for global and disruptive brands from more than 25 countries around the world. Without a doubt, today's organisations are operating in a world where many of the ‘old rules’ of how to engage and interact with customers no […]
Serial entrepreneurs have cottoned on to the merits of buying strong brands for dirt cheap prices. Outsourcing is the radical strategy behind the scenes.
It's not entirely unexpected that a company would have a lot of tasks and duties to be carried out every day, but sometimes there are delegation methods that help smooth things up.
Marketing your product or service online is not an easy task, there is competition and successful companies budget for their marketing and are always looking for ways of keeping ahead of the competition.
The UK’s public-sector outsourcing market experienced its strongest quarter in 2017 between July and September, as government bodies renewed investment in transforming back-office services, according to the Arvato UK Outsourcing Index. The research, compiled by business outsourcing partner Arvato and industry analyst NelsonHall, found that local authorities and central government departments procured contracts worth £723 […]
You’ll likely remember your office in the 90s had a couple of printers, or even a printer room. Did the digital age simply eliminate the need for paper printing, or did we just adapt and begin outsourcing fa more? What does the cost dynamic look like for different types of business? Here James Kinsella, Co-Founder […]
By Kathryn Moran, Partner and Head of Outsourcing at haysmacintyre Outsourcing is now a mainstream agenda item for key decision makers to consider in businesses of all sizes. It encompasses a broad range of services, business, production and manufacturing processes. The development, growth and maturity of the outsourcing market, together with the advent and rapid […]
Next up CEO Today reached out to Jeffrey Puritt, the President and CEO of TELUS International, the global arm of the multibillion-dollar Canadian telecommunications company, TELUS Corporation. TELUS International is a global contact center and IT outsourcing company with more than 25,000 inspired employees serving clients in over 35 languages from delivery centers across North […]
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