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4 Advantages Of A Cloud-Based Call Centre

However, there are certain limitations that traditional call centres have. These limitations include high costs and other difficulties in existing call centre system integration, especially with dedicated equipment and infrastructure. Thus,…

10 Best Contract Management Practices

1. Set and monitor contract KPIs Defining the key performance indicators (KPIs) before a contract rolls out is crucial as this is the easiest way to keep tabs on whether the desired goals are being met. An effective way to track contract…