In order to ensure you are on the right side of your customer reviews, you need to offer great service, to all customers, all of the time. This customer service will be delivered not just by smooth apps and automation, but by human staff on the front line of service. However, what people and machines […]
‘Beyond’ is both an adverb and a preposition. It’s soft and malleable – it shifts according to context. It’s also the name of a funeral care company. Which is rather inspired. At Reed Words, we name brands for a living. Each month we pick a name that catches our eyes and ears, and think about why […]
Why do strategies fail? When coming up with a strategy, how good are the assumptions you have made about markets, competitors, capabilities, costs, regulation and technology? Is your strategy still viable if assumptions go wrong? Are your structures, processes, decision-making mechanisms, metrics and reward systems future-facing? Whether your business is a large, multi-national player or […]
A new state-of-the-nation study into how UK businesses are prepared for Brexit, has revealed a staggering 43% of businesses believe the process of exiting the EU is currently having a positive impact on their business, while 34% feel it hasn’t had any impact at all.
Whilst many may still be reeling from the news that Jack Ma is leaving Alibaba at 55, his departure from the corporate world opens another door: one to his philanthropy.
Howard Edelstein is the Chairman and CEO of BioCatch, a revolutionary digital identity company that uses Behavioral Biometrics to capture how users interact with their devices for identity proofing, authentication and fraud prevention. But what is this rapidly growing technology and how does it work? In this interview, Howard tells us about his arrival at […]
Today we are blessed to have female wonder women in business to lift us to new realms of possibility, providing us with the inspiration to reach new heights and possibilities. The business prowess of women is not a new phenomenon nor is it something which has arrived linearly to the emergence of increased scrutiny surrounding […]
Preston Moss is the President of Blanchard & Calhoun Insurance Agency Inc, and has been with the firm since September 1980 with his strongest focus in sales. Preston tells us about Blanchard & Calhoun and their hard work spanning 100 years of history, having recently celebrated their anniversary. How do you ensure the quality […]
Liz Ivens is a Journalist and Public Relations Consultant. Below, Liz discusses how powerful the media and PR can be for promoting your brand—when done correctly. All publicity is good publicity, right? Rarely. The media—whether print, broadcast, online or social—is the most effective medium for raising the awareness of a business or brand. And […]
Duncan Hughes-Phillips is an experienced Quantity Surveyor and the CEO of Base Quantum; a Quantity Surveying and Quantum Expert Witness practice. Duncan accepts instructions as a Quantum Expert with his expertise spanning construction, process and civil engineering. High profile clients include government bodies and leading transport and infrastructure providers. His 25- year career is built […]
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