John Aves looks at the financial benefits that flow from creating a loyal customer base and outlines how to measure the return from loyal customers, as well as the cost of disloyal ones. According to a recent Times article, the decision by Persimmon, “Britain’s most profitable housebuilder,” to put customers first, has hit revenues and […]
Instead of having traditional appraisals and annual reviews, Netflix has introduced a permanent evaluation process. Managers and team leaders are encouraged to ask themselves a simple question of colleagues: “If an employee told me he or she had found another job, would I do my best to keep him or her at Netflix?”. If the […]
What led to the foundation of FJVA? In 1998, my father, Francis J. Vassallo, had concluded his term as Governor of the Central Bank of Malta in which he was instrumental in liberalising Malta’s economy and directing it towards EU membership. At that time, I was working with Coopers & Lybrand (now PwC) and my […]
Omiros, please introduce us to Brookstreet. Brookstreet is a unique, commercially motivated and flexible Private Equity/Venture Capital (PEVC) investment group supporting companies which experience transformational growth. Our mission is to be the leading investor and partner for innovative, profitable, high-growth and extrovert small-cap (SME) out-performers. Based out of London (the bridge of the world), we […]
Big enterprises are creating workspace cultures designed to appeal to an Instagram generation in a bid to attract a new generation of contingent workers that value personal recognition over salary and are increasingly choosing start-ups over big businesses.
The boardroom disconnect between those with years of career experience under their belts and those starting out is more prominent than ever before, yet, the implications this has for businesses, politics, and society remain unaddressed. 20:40 members congregated recently to suggest ways to improve communication, with the end goal to ultimately bridge this gap.
Thomas Cook’s unexpected shutdown has initiated yet another corporate earthquake, due to the disruption of technology. It’s not uncommon to see major players suddenly vanish within the world of business.
Google Docs, Google Sheets and Google Drive have been immensely popular in recent years, challenging the status quo in business software use, facing up with the likes of Microsoft Office, and taking a reputable spot in the list of most used and abused software for businesses.
Research last year revealed that the UK’s best-performing businesses put their success down to learning and development. The UK L&D report surveyed and analysed more than 100 companies, with the top performers claiming that staff training is at the heart of their growth strategies. This shows just how much learning has evolved since my first […]
“Trends point to a very different reality for boards today than five or ten years ago”, says Susan C. Keating, CEO of WCD. “With boards asking more questions of management and exercising more oversight in areas that were once fully ‘owned’ by the leadership team, Directors require much more real-time information and awareness than ever […]
CEO Today Online and CEO Today magazine are dedicated to providing CEOs and C-level executives with the latest corporate developments, business news and technological innovations.
