Customer-Centricity

According to Forbes, Jeff Bezos has an estimated net worth of $136.1 billion at the time of writing, making him one of the richest people on the planet. Most of Bezos’ wealth stems from his shares in Amazon, which he founded in 1994 from…

Businesses across all industries have always had to deal with ever-changing customer behaviour, but the global pandemic has transformed the way many customers interact with companies within a very short period. The world has been…

With extensive experience in industries such as tech, gaming, education and real estate, thought leader Roman Semiokhin is well aware of what it takes to create a successful business in a post-pandemic world.  2020 was a year of great…

Put simply, the home cover, or home emergency insurance industry has a bad reputation for not putting its customers first. Between price hiking, increasingly poor service, and low levels of innovation and technology investment, it’s clear…