In 2003, Ford reported making $290 million in sales through referrals from their Employee Resource Groups (ERGs). They encouraged members of their ERGs to promote the company's "Friends and Neighbours" discount programme. In 2020, the Alexa team at Amazon UK launched a quiz for their customers that got more user engagement than any other quiz […]
“We need someone charismatic to lead and inspire us through the next 3 years, times are going to be tough, and we need to bring people with us." We hear this in many boardrooms when the CEO succession conversation takes place. But the traits so eloquently described in the CEO job description; charismatic, charming, focused, […]
We are in an era where many organisations have an abundance of data. What used to be a luxury due to the significant costs involved, thanks to technology, is now readily available in swathes.
“Wow, you sure sound like you’re anti-business….” That was what an audience member said to me after I gave a recent talk. I found the remark curious, considering I spoke about the important role businesses must play in solving today’s crises, some existential. I’ve been in business my entire career, from startups to Fortune 500; […]
I call it "strategy-as-you-go", and it's not a catchy buzzword: it's a tangible, strategic readiness to respond and adapt to a changing environment. Strategy-As-You-Go And Business Of Resilience Despite unprecedented challenges over the past two years, SMEs in the UK have shown remarkable resilience. They have not only survived the pandemic and the difficulties in its wake but […]
If you are concerned about motivating your people in an era of rising costs and falling demand, you are not alone. The challenge of how much to pay the workforce ultimately lands on the CEO’s desk – so it’s you who must fret about the impact on motivation when there isn’t much cash about. What […]
Lucy Minton, COO and co-founder of Kitt, discusses the changing design priorities of business leaders as workers return to the office. Office occupancy has reached its highest since the pandemic began. As the return continues to intensify, business leaders are increasingly reevaluating their priorities to ensure they’re able to attend to their worker’s newfound needs. […]
The sudden and rapid onset of COVID-19 severely tested organisations’ business continuity and disaster recovery capabilities. With no time for downtime, businesses had to show their real-time ability to implement these strategies in a prompt and successful manner, while also putting the very adequacy of these plans under more scrutiny than ever before. It is […]
Many of the greatest challenges facing business leaders involve the here and now. Think reckoning with staffing and supply chain issues. Establishing team autonomy and respect for individuals and their circumstances. Ensuring growth targets and company ambitions are agile and reflect the uncertainty that exists within the economy. Or finally, the urgency of implementing tangible […]
There’s growing pressure to: pursue a more sustainable path find new partners to help overcome supply chain disruptions ease economic anxiety stemming from rising inflation demonstrate social justice through better DEI policies and practices adapt to rapidly changing customer preferences favouring brands that act responsibly As leaders CEOs must make sense of the world, using […]
A hotelier by profession and a gourmet by passion, Jean-Luc Naret has had over 30 years of experience in the hospitality industry, allowing him to travel the world and visit some incredible destinations. Having recently joined The Set Collection as Executive Director, Jean-Luc has an expectational understanding and knowledge of operating and strategically leading hotels and resorts for luxury hotel […]
I think that you might be so sure that you're one in a million, that sometimes you forget that out there, you're just one in 11. In other words, good teammates can put ego to one side and focus on achieving success as a collective. This applies to almost anyone. But it especially applies to […]
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