There’s no denying that AI is here to stay, whether we like it or not. For businesses, it’s better to embrace the benefits that this technology brings, rather than shy away from it. For business communication, AI has helped introduce a wealth of technology from chatbots, virtual assistants, and predictive analytics that all help better […]
Professional content writer and branding aficionado Annie Button shares the latest AI trends for business with CEO Today. The business world is constantly evolving and companies need to adopt modern methods to match or better their competitors. This brings us nicely on to artificial intelligence (AI), which is a solution that uses computers to mimic […]
For some businesses, the covid-19 pandemic quickly pulled the brakes on AI projects as funds plummeted and customer demands altered or, in unfortunate cases, even vanished altogether. However, for those businesses lucky enough to be thriving throughout the pandemic instead of surviving, significantly larger AI budgets have become a sharp point of focus. According to […]
When customers have an issue that needs resolving, the one thing they want is to be able to speak to someone that can help. Can a chatbot do that? Yes, it can. Paul Shepherd, Founder and CEO of We Build Bots, explains for CEO Today. The latest Customer Satisfaction Index from the Institute of Customer […]
Following Which?’s recent naming and shaming of energy companies who keep their customers waiting too long on the phone, Aspect Software has called for better self-service platforms to improve the customer experience. A third of energy companies left Which? waiting for over 20 minutes, but calls to new sales were answered in much less time. […]
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