artificial intelligence

AI Is About People, Not Robots The financial services sector has been one of the early adopters of Robotic Process Automation (RPA), deploying automation to increase efficiencies, meet compliance obligations and drive customer…

By Louisa Rochford As a driving force of innovation and empowerment on a global scale, the tech industry has made a name for itself as one of the most powerful sectors in the world. Technology is now a staple in our lives more…

As consumers, we find ourselves in increasingly asymmetric relationships with the companies that sell goods and services to us. In the most extreme cases, companies discover even more about us than our own families do. But to us, the way…

When customers have an issue that needs resolving, the one thing they want is to be able to speak to someone that can help. Can a chatbot do that? Yes, it can. Paul Shepherd, Founder and CEO of We Build Bots, explains for CEO Today. The…

At its simplest level, the core purpose of the supply chain is to get the right amount of ‘stuff’ from one place to another at the right time, designed to transform raw materials into finished products for consumption as efficiently as…

No matter which sector you are currently operating in, it’s more than likely that Artificial Intelligence (AI) will soon completely change the way you do business. Does this means we’re headed towards a future where your customers will face…

A new international study conducted by Forrester Consulting on behalf of Dun & Bradstreet, has shone a light on how companies are struggling to activate their data to address rising customer expectations. It showed that, while sales…

Disruptive technologies such as artificial intelligence (AI), big data and blockchain will impact the pharmaceutical industry, not only by helping to add value in terms of personalized treatment for patients, but also to counteract the…

Artificial intelligence was introduced half a century ago and since then it has been used to “replace” tutors, travel agents, office, or family assistants. After realizing the benefits that AI brings, companies like Amazon, Google and even…