The CEO’s Guide to Tipping Etiquette
For the conscientious traveller, a quick guide to the appropriate context and expense of tipping in a variety of nations.
Browsing Tag
service
How Do You Align the Interests of Customers, Employees, and Shareholders?
Business leaders around the globe disagree about whether customers, employees, or shareholders should come first.
Project Lifesaver: 20 Years of Service to the Special Needs Community
Project Lifesaver International is a 501 (C) (3) community-based, non-profit public safety organization that provides law enforcement, fire/rescue and other first responders with a comprehensive education, training, and technology-based…
4 Things Your Business Does That Qualify for R&D Tax Credits
When people think of research and development (R&D), they often picture large corporations or specialist science, tech or pharmaceutical companies.
How Long Should a Manager Head Up an Investment Company?
While the phrase ‘been there, done that’ might suggest a breezy tone of overfamiliarity to some, when it comes to choosing investments, some investors might actively look for a fund manager who’s ‘seen it all’ and been at the helm of their…
How to Create a Customer for Life Strategy
While acquiring new customers is a priority for many businesses, it’s certainly not cheap. According to Invesp, it costs five times as much to attract a new customer than it does to keep an existing one. Despite this, only 18% of businesses…
Here’s How a Focus on Customer Loyalty Can Make More Sales
In the digital age of increased competition and heightened customer expectations, businesses must be proactive to stay ahead of the pack. Mark Jackson, Head of Financial Services at the Collinson Group, explains for CEO Today.
Keeping…
The Impact of Brexit on the Catering and Hospitality Industries
On 8th June, the snap general election took place. The reason for this was, according to Prime Minister Theresa May, due to a focus on Brexit: "The country is coming together but Westminster is not division in Westminster will risk our…
Don’t Let Your Customers Tell a Story Where You’re the Villain
When your customers review your brand online, it’s either because they had a really good experience or because they were badly let down. Jonathan Sharp, Director of Britannic Technologies, here talks to CEO Today a little about being the…
How Can You Get Face 2 face with a Digital Customer?
In today’s digital age, there are more customers using apps and websites than there are physically walking into a high street branch, so how are executives, managers or any level of staff supposed to provide optimal customer experiences?…