The Next Generation: How Luxury Brands Are Adapting To The Challenge Of Younger Audiences

July 19, 2022
Although Millennials and Gen Z have had their differences, they have one major thing in common for the luxury industry – they are both making up more and more of luxury brands’ customer bases. Millennials are expected to make up to 50% of the whole luxury market by 2025, and from February 2021 to February […]
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Contact Centres Fail to Engage and Retain Younger Employees

July 30, 2018
Young Millennial / GenZ Customer Service Agents (ages 18-24) could be the largest customer service agent demographic in the next several years but they could also be the least happy and most likely to leave their jobs, according to the 2nd annual Aspect Agent Experience Index survey, which surveyed US employees. Not only is this […]
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