Digital Transformation

Rob Orr is Executive Director at Virgin Media Business, one of the UK’s leading communications providers, responsible for leading the enterprise, public sector, wholesale, SME and SI Channel businesses. He has over 20 years of experience in…

Traditional companies looking to compete with the latest wave of digitally native challengers know they must find ways to offer a great service and digital customer experience. But to succeed, they must be prepared to go much further than…

John Blyzinskyj is the CEO of Elemica, a global enterprise software company that provides products for global process industries including oil and gas, specialty chemical, bulk primary chemical and extrusion pharmaceutical companies, as…

Over the past 10 plus years, Jeff Puritt has led the transformation of TELUS International from a regional contact center with less than 3,000 employees to a top-rated global customer experience provider with over 32,000 employees,…

Most business leaders I speak to are investing heavily in digital transformation. In today’s world, it’s a given – no-one wants to get left behind. But it’s a complex task and organisations often struggle with it. According to a recent…

I remember when it first happened to me. I was momentarily distracted by an incoming message from someone not in my meeting, when I was asked by those present, “What are your thoughts, Adam?” Good question. The meeting was a conference…

Dr Andy Brown is the Co-founder and CEO of ENGAGE, a boutique research and consulting firm which helps organisations perform better by supporting them in the creation and leadership of an engaged workforce. ENGAGE works with large FTSE…

At its simplest level, the core purpose of the supply chain is to get the right amount of ‘stuff’ from one place to another at the right time, designed to transform raw materials into finished products for consumption as efficiently as…