digital age

When it comes to running a business, many CEOs, entrepreneurs, and business owners may think they are too busy to learn new skills. They usually have enough to juggle managing team members, cash flow, business growth, strategy, etc. But for…

Tiffanie Lane, Product Manager at OpSec Security explores the relationship between luxury fashion brands and the gaming industry.  Amid the pandemic, businesses have had to innovate to stay afloat. For many industries, this has meant…

Given the accelerated pace of technology advancements, it’s impossible to be certain what the business landscape will look like in five years’ time. What is certain is that the technology landscape of tomorrow will be very different than…

Over the past 10 plus years, Jeff Puritt has led the transformation of TELUS International from a regional contact center with less than 3,000 employees to a top-rated global customer experience provider with over 32,000 employees,…

Your favourite film was released when you were 15. The same goes for books. Games. Films. Well, statistically, anyway. It’s been found that, if you’re of a certain age, you’ll remember things like Biff from Back to the Future, but won’t…

The answer lies in spotting when a trend turns into a cultural shift. The saying goes that once you react to a trend it’s already too late. For businesses, where getting maximum bang for buck is the name of the game, detecting the next…

By George Wright, CEO at Smart Communications If any trend defines the millennial generation, it’s the reliance on digital communications. With access to channels and devices their predecessors could never have dreamt…