CxO professionals are being held back from successfully fulfilling their customer engagement strategies, despite viewing customer service as a definitive competitive differentiator. This is according to new research from Aspect Software, which suggests that the C-suite must work hard to communicate to the Board the importance of customer service in an organisation. The study from […]
The Institute of Directors (IoD) is the UK's largest membership organisation for business leaders, which provides informative events, professional development courses for self-improvement, networking and expert advice. Its new director training academy is due to open its doors in Pall Mall, London in September. To learn about its physical and digital campuses, the courses it […]
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