When customers have an issue that needs resolving, the one thing they want is to be able to speak to someone that can help. Can a chatbot do that? Yes, it can. Paul Shepherd, Founder and CEO of We Build Bots, explains for CEO Today. The latest Customer Satisfaction Index from the Institute of Customer […]
The answer lies in spotting when a trend turns into a cultural shift. The saying goes that once you react to a trend it’s already too late. For businesses, where getting maximum bang for buck is the name of the game, detecting the next big thing in its infancy is critical. The clear downside to […]
Simon Presswell is the CEO of Dods Group PLC, having joined the company on the 9th July of this year. The company is UK-based and is specialised in intelligence, media, events and training. Simon spoke with us at CEO Today about the history of his role, his goals and motivations, and the Dods’ approach to […]
China’s recent announcement to actively explore the use of artificial intelligence (AI) in foreign diplomacy, which forms part of its strategy to be the world leader in AI technology by 2030, marks the first time in modern history that the country will not be playing technological catch up to the Western world, says GlobalData. Of […]
At its simplest level, the core purpose of the supply chain is to get the right amount of ‘stuff’ from one place to another at the right time, designed to transform raw materials into finished products for consumption as efficiently as possible. But while the theory may be simple enough, the reality is clearly far […]
Has the Effort to Retrain Workers and Attract Tech Savvy Talent made any Difference on Productivity? Mr Suresh M Lodha is one of India’s formidable business figures and is accredited with scaling businesses for sustained growth. He is the Chairman of the British Engineering company Western Thermal Group, a leading specialist engineer in thermal & […]
Artificial Intelligence is speeding up logical and analytical tasks, shifting through datasets, identifying new patterns and helping to inform decision making. However, great business decisions are made with a significantly broader context than a single data point. Matt Jones, Lead Analytics Strategist at Tessella, explains in detail. As organisations work within the confines of a […]
No matter which sector you are currently operating in, it’s more than likely that Artificial Intelligence (AI) will soon completely change the way you do business. Does this means we’re headed towards a future where your customers will face robots day to day? Anne de Kerckhove, CEO at Freespee, discusses with CEO Today. Consumer-facing organisations […]
Andrew Schaap is the CEO of Aligned Energy, an infrastructure technology company that offers colocation and build-to-scale solutions to cloud, enterprise, and managed service providers. Their intelligent infrastructure allows them to deliver data centers like a utility—accessible and consumable as needed. By reducing the energy, water and space needed to operate, their data center solutions […]
The corporate risk map is becoming increasingly complex and board-level decision makers have never been more aware of the financial and reputational damage that can be caused by supply chain disruption. With back-end systems, processes and governance often falling short of expectations, it is essential for businesses to build a strong data foundation and adopt […]
Dr. Richard Michaud and son, Robert Michaud, are co-CEOs of the innovative financial firm New Frontier Advisors. New Frontier is a Boston-based institutional research and investment advisory firm specialising in the development and application of state-of-the-art investment technology. Richard “Dick” Michaud pairs his academic background with years of practitioner experience. He passionately advocates for improvements in […]
A new international study conducted by Forrester Consulting on behalf of Dun & Bradstreet, has shone a light on how companies are struggling to activate their data to address rising customer expectations. It showed that, while sales and marketing teams put a high priority on using data and analytics to improve their business, most are […]
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