As consumers, we find ourselves in increasingly asymmetric relationships with the companies that sell goods and services to us. In the most extreme cases, companies discover even more about us than our own families do. But to us, the way companies operate and make decisions feels increasingly like dark arts, despite us living in a so-called […]
Even in the pre-digital age, financial news travelled fast. Humans’ hard-wired love of both gossip and profit have long combined to make stock tips, trading floor rumours and market hunches a potent force. Potent not just because of the speed at which they travel, but because of their ability to not just reflect the market, […]
Many companies out there are keen to get some help with the research and development aspect of their business. However, it has become more noticeable that many are very confused by the Government scheme, how exactly to claim and the benefits associated. Inspired by this, and keen to promote the benefits of the tax relief, […]
When customers have an issue that needs resolving, the one thing they want is to be able to speak to someone that can help. Can a chatbot do that? Yes, it can. Paul Shepherd, Founder and CEO of We Build Bots, explains for CEO Today. The latest Customer Satisfaction Index from the Institute of Customer […]
Incident management is often seen as little more than the necessary, slightly depressing clean-up after a major cyber incident. But the way a CEO handles a hack could have a long-term impact on reputation that far outstrips the initial financial losses. Here Phil Chambers, COO at Metro Communications, offers expert insight into the common mistakes […]
If you ask people about their hire car experiences, they’re more likely to tell you about frustrating waits at airport collection depots and the gamble of not knowing exactly what underwhelming hatch back they end up driving. Rarely do you hear them recalling the hum of a V8 engine whizzing through a stunning alpine pass […]
In order to reach its full potential, Glenn G Jones, Principal at GGJ Global Consulting and author of ‘Human Resources Changes The World’, highlights that the field of HR must be willing to adopt new practices and mindsets, making HR very much relevant in the boardroom and at higher level management. This is an important […]
Data is everywhere in society and while big data is predicted to grow ten-fold over the next seven years, it brings a raft of opportunities and challenges for businesses across a variety of sectors. When used effectively, data facilitates opportunities for businesses to gain an advantage in a continuously competitive market. Below Evangelos Tzimopoulos, Senior […]
The web was originally seen as the great democratizer of the Internet, by providing access to information for the masses, however, the current landscape is far from democratic. The true clockwork behind these systems is our data. Below Rafael Laguna CEO at Open-Xchange, explains. Although we have access to a wealth of seemingly ‘free’ platforms such […]
With the end of the support deadline just over a year away, businesses still operating on Windows 7 may be in for a rude awakening. Below Peter Marsden, Principal Consultant, and Matthew Garrett, Programme Manager at business change consultancy Entec Si, explain what you should do. The January 2020 deadline for Windows 7 will mark […]
By Louisa Rochford Apple Inc. reached a valuation of one trillion dollars in August of this year, the first of this phenomenon in history. At the time, the company was in tight competition with Amazon, both vying for this historic milestone—and it’s clear who won the race. However, while only briefly, Amazon reached trillion-dollar […]
When building a new product or business, it’s all too easy to feel like it’s your baby. Blinded by the love for their carefully crafted creation, entrepreneurs often become too involved in the creative process and lose sight of the end goal – serving their customers. For your creation to be a success, you need […]
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