Communication is ingrained in every facet of life, yet many struggle with fear, insecurity and general ineffectiveness when they find themselves eye to eye with someone to present ideas, address complicated situations, express feelings, negotiate or just “sell them self”—all whether in a personal or professional context. Below CEO Today hears from Merilee Kern, MBA, […]
When customers have an issue that needs resolving, the one thing they want is to be able to speak to someone that can help. Can a chatbot do that? Yes, it can. Paul Shepherd, Founder and CEO of We Build Bots, explains for CEO Today. The latest Customer Satisfaction Index from the Institute of Customer […]
Incident management is often seen as little more than the necessary, slightly depressing clean-up after a major cyber incident. But the way a CEO handles a hack could have a long-term impact on reputation that far outstrips the initial financial losses. Here Phil Chambers, COO at Metro Communications, offers expert insight into the common mistakes […]
It is becoming increasingly common to find women within the boardroom or leading teams of colleagues however a common misconception still remains that women in leadership need to drastically alter their personality in order to fit the leadership mould. Karen Meager and John McLachlan are the co-founders of Monkey Puzzle Training, and they believe otherwise. […]
In order to reach its full potential, Glenn G Jones, Principal at GGJ Global Consulting and author of ‘Human Resources Changes The World’, highlights that the field of HR must be willing to adopt new practices and mindsets, making HR very much relevant in the boardroom and at higher level management. This is an important […]
The web was originally seen as the great democratizer of the Internet, by providing access to information for the masses, however, the current landscape is far from democratic. The true clockwork behind these systems is our data. Below Rafael Laguna CEO at Open-Xchange, explains. Although we have access to a wealth of seemingly ‘free’ platforms such […]
By Louisa Rochford Apple Inc. reached a valuation of one trillion dollars in August of this year, the first of this phenomenon in history. At the time, the company was in tight competition with Amazon, both vying for this historic milestone—and it’s clear who won the race. However, while only briefly, Amazon reached trillion-dollar […]
When building a new product or business, it’s all too easy to feel like it’s your baby. Blinded by the love for their carefully crafted creation, entrepreneurs often become too involved in the creative process and lose sight of the end goal – serving their customers. For your creation to be a success, you need […]
Your favourite film was released when you were 15. The same goes for books. Games. Films. Well, statistically, anyway. It’s been found that, if you’re of a certain age, you’ll remember things like Biff from Back to the Future, but won’t remember last summer’s smash hit. Why? Because change scares us. Intuitively, we know that […]
Starting his career at 16 as a nightclub doorman, Andy Scott now heads Rel Capital, a private investment company for businesses, which turned over £25 million in 2017 and is set to double this year. Scott became a millionaire at 26 by selling houses and after losing everything, he reinvented his business. Apart from sailing across […]
The UAE Innovation Chapter – first of its kind in the UAE & Middle East formed by DQG Dubai Quality Group has announced the establishment of the UAE Innovation Chapter, in association with Team Power International. The chapter is a first-of-its-kind think tank to be launched in the UAE & the Middle East to connect […]
The term ‘glass ceiling’ was coined by Marilyn Loden, an American writer and management consultant, in 1978 during a panel discussion about women’s aspirations. Forty years on and businesses worldwide have made great strides when it comes to gender parity. Yet the glass ceiling metaphor continues to symbolise an enduring barrier faced by women in […]
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