Young Millennial / GenZ Customer Service Agents (ages 18-24) could be the largest customer service agent demographic in the next several years but they could also be the least happy and most likely to leave their jobs, according to the 2nd annual Aspect Agent Experience Index survey, which surveyed US employees. Not only is this […]
It’s one of the simplest data security mistakes to avoid, but latest research from Mintel reveals more than two in five (44%) Brits use the same password for multiple accounts. And it seems that young Brits are the nation’s worst culprits as three in five (60%) 16-24s use the same password across a variety of […]
New research has revealed Tallinn in Estonia to be the world’s best city for millennials starting a business, but Canada as a country arguably wins overall. With millennials forming the backbone of the “digital nomad” generation, this data shows where the future centres of innovation and entrepreneurialism could be. Tallinn, with its reputation for being […]
Environmentally-friendly aircraft, ride-sharing and the ability to fly when and where you want: these are the expectations of Millennials when it comes to flying, according to a new survey recently published by the European Business Aviation Association (EBAA). The survey, ‘Expanding Horizons: How Millennials see the Future of Business Aviation’, was published in cooperation with […]
The number of scale-up businesses in the UK is rising fast and almost half (42%) have been founded by people aged 34 and under, according to a new report: Dream bigger: The scale-up moment, from Smith & Williamson, the accountancy, tax and investment management group. In a sign that young entrepreneurs are taking the high-growth […]
Staff rarely feel sorry for their line managers, so employees will be shocked to learn that the forgotten generation when it comes to looking after their wellbeing and taking active steps to protect their mental health are those in mid-ranking or senior managerial positions & partners in professional services firms. Michelle Chance, Partner and Head […]
New research by mobile investing app Dabbl has revealed a surprising lack of investment activity amongst millennials in the UK – threatening the future of innovative British business. A huge 96% of people aged 25-34 are failing to back businesses, citing the fact the process is too complicated (72%), and something reserved only for the financial elite (62%) […]
John Knights, Chairman of LeaderShape Global is the lead author of “Leading Beyond the Ego: How to Become a Transpersonal Leader”, published March 2018 by Routledge. Below John explains to CEO Today the fragile relationship between millennials and ethics in business. Somewhere deep inside many senior leaders, there is a question about whether ethical concerns […]
Do your employees wake up every morning excited to come to work? Or do they get out of bed begrudgingly and run out the clock? Odds are, it’s the latter. Below CEO Today hears from Craig Kielburger, Holly Branson and Marc Kielburger, authors of WEconomy: You Can Find Meaning, Make a Living, and Change the […]
By George Wright, CEO at Smart Communications If any trend defines the millennial generation, it’s the reliance on digital communications. With access to channels and devices their predecessors could never have dreamt about, electronic interactions are now the norm – and almost two-thirds (65%) of millennials communicate in digital form more than in person. […]
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