From Feedback to New Product: Arkadi Khachaturian's System for Using Feedback for Continuous Innovation

August 2, 2025
Arkadi Khachaturian Entrepreneur in automotive accessories manufacturing In the context of the modern competitive economy, a company’s ability to deliver fast and in-demand innovations becomes a determining factor in its long-term viability. Traditional product development models, based solely on internal research, are giving way to more flexible, consumer-oriented approaches. Customer feedback, long considered primarily as […]
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Why Customer-Centricity Should Be At The Forefront Of All Industry Decisions – Especially In The Midst Of Change

September 23, 2021
Put simply, the home cover, or home emergency insurance industry has a bad reputation for not putting its customers first. Between price hiking, increasingly poor service, and low levels of innovation and technology investment, it’s clear that this is not a category where customer-centricity has been core to decision making.  Like other established industries, the […]
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