When customers have an issue that needs resolving, the one thing they want is to be able to speak to someone that can help. Can a chatbot do that? Yes, it can. Paul Shepherd, Founder and CEO of We Build Bots, explains for CEO Today. The latest Customer Satisfaction Index from the Institute of Customer […]
Kit Out My Office, an online retailer of office furniture, have compiled their annual list of the most annoying office phrases that it believes should be stamped out as part of our New Year’s resolutions. Traditionally, New Year’s resolutions are personal goals to better ourselves, which can range from getting in-shape through to taking up […]
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