Following Which?’s recent naming and shaming of energy companies who keep their customers waiting too long on the phone, Aspect Software has called for better self-service platforms to improve the customer experience. A third of energy companies left Which? waiting for over 20 minutes, but calls to new sales were answered in much less time. […]
With so many existing - and upcoming - regulations that govern the way we handle sensitive information, there’s never been a better time to ensure that your company has a resilient infrastructure in place. Alex Tebbs, Founder of unified communications business VIA, explores with CEO Today your options for safe and secure business communications. Great […]
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