The strange paradox of Britain’s High street crisis is that we are lamenting the loss of much-loved stores while using them less. Take Mothercare’s recent collapse. When the firm announced it was closing its UK outlets, customers rushed to share fond memories and mourn a retail ‘legend’. It was an impressive display of brand loyalty, […]
1.4 million people left the big six utilities between June 2017 and June 2018. For the most part, they left for smaller challenger firms. The reason? Switching to better tariffs certainly, but not solely. For many people, it’s the customer experience – in fact in the January 2018 Which? customer satisfaction survey, the Big Six […]
Scott Weiss is the CEO and Owner of Speakeasy, Inc., a 45-year-old global communication consultancy with offices in New York, Atlanta, Chicago, San Francisco, Amsterdam, and ongoing operations in Hong Kong, Dubai, London, and Mumbai. Speakeasy works with some 350 client companies and 5,000 individuals annually who attend their communication development programs to improve both […]
Richard Caron, CEO of consultancy firm Meotec, tells us at CEO Today about his role from its foundation and his journey from the early days to creating a truly inspirational company. How would you describe yourself and your role at Meotec? What inspired its creation? I would describe myself as a hyperactive, grumpy and […]
Professional presence is a key factor in attracting the modern customer, but how do you ensure your small business can rival your big corporate competitors? eReceptionist’s Rory Whelan discusses changes you can make today. Your customers deal with large corporations on a daily basis. From major retailers and grocery outlets to utility companies and banks, […]
Chris West, Founder of Verbal Identity, offers his take on the state of the high street and House of Fraser, and how struggling businesses will need more than just a management consultant to stay afloat. So, House of Fraser. Tough times, falling revenue, and now calling in the management consultants to cut costs. Inevitable? […]
Libby James, Co-Founder of Merchant Advice Service, discusses the steps to take and the considerations to make when establishing merchant accounts. You’ve taken the leap and decided to start your own company, and so the paperwork and decision making begins! At this expensive time, it’s important to consider finance options and of course avoid what […]
Turning our attention towards manufacturing, CEO Today reached out to Ray Torres – the President & CEO of Checkers Safety Group, a manufacturing business headquartered in Broomfield, Colorado, dedicated to protecting people, assets and environment by providing revolutionary product designs and visionary safety solutions. How would you currently describe the US’ manufacturing landscape, and […]
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