So you’re likely at the point where it’s an idea, but you’re not quite sure what to do, which sector to dip into, or how to go about it. Below CEO Today hears from Steve Witt, Co-Founder of The Travel Franchise, who has some of the answers you’ve been looking for. More often than not, […]
CxO professionals are being held back from successfully fulfilling their customer engagement strategies, despite viewing customer service as a definitive competitive differentiator. This is according to new research from Aspect Software, which suggests that the C-suite must work hard to communicate to the Board the importance of customer service in an organisation. The study from […]
Libby James, Co-Founder of Merchant Advice Service, discusses terminated merchant accounts and how, although there isn’t a standard set of rules when accounts are penalised, directors and CEOs can navigate the maze of solutions. Obtaining a merchant account can be daunting and with industry terminology thrown around, it can be difficult to decide which provider […]
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