17 THE CEO INTERVIEW 17 Please tell us more about Moveo Technologies. Ground has always been a bit of a stepchild of the passenger transportation industry - air, sea, and rail receiving all the plaudits. Our companyMoveo Technologies Corporation was envisioned to bring sophisticated logistics to the passenger ground transportation industry. The process involved not just moving away from fax machines, spreadsheets, and phone calls, which was essential, but to replace reactive dispatching with predictive and proactive systems, including, dispatch to lower incidents. A number of initiatives were undertaken to achieve the lowest incident rate in the industry, chief among them are ISO 9001 certification (a game changer for us in quality management), using machine learning and AI on our in house developed platform, and offering our back-end technology, without charge, to companies serious about passenger transport (e.g., Carnival Cruise Line and a Major League in the US). What makes the company unique? It is a combination of the projects we take on and our vision as a company, both of which put our focus on managing serious logistics. This affects everything from a single business passenger to the US Army’s OAW (Operation Allies Welcome) where we provided services and managed the stateside passenger transportation for over 30,000 Afghans refugees coming to the US. General Bradley says it best: “Amateurs talk about strategy. Professionals talk about logistics.” What are your favourite things about the sector? I love the fact that the industry has become so receptive to innovation and the appreciation we receive from customers and clients when they get what we do. What are the challenges you frequently face and how do you resolve them? The biggest challenge by far is managing growth. We have grown 20 times larger as a company in the last 3 years. Ironically COVID was a huge challenge when business dropped off a cliff. But the resolution, was just realising that we were handed one of the greatest opportunities to make fundamental changes, improvements and super housecleaning. We developed the AI algorithms for dispatch, got the ISO certification, and landed the service and logistics for managing, scheduling and delivering officials to every Major League game when they could not fly. What are your goals for the future of Moveo Technologies? The two big ones in the pipeline are a planned expansion to reach 250 Metropolitan Service Areas (MSAs) over the end of 2025 (We are currently serving over 100 MSAs domestically and internationally). We also plan an ‘uber’ (pun intended) high-end product that includes private jet service and yacht service. AN INTERVIEW WITH MARIO MEDINA “Ironically COVID was a huge challenge when business dropped off a cliff. But the resolution, was just realising that we were handed one of the greatest opportunities to make fundamental changes, improvements and super housecleaning.”
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