Starbucks can be found all over the world, from Shanghai to Guantanamo Bay. But there is one continent that was uninterested in the coffee giant. Australians largely rejected Starbucks' attempted takeover, which led to an embarrassing…
In today’s digital age, there are more customers using apps and websites than there are physically walking into a high street branch, so how are executives, managers or any level of staff supposed to provide optimal customer experiences?…
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