customer services

A personalised and friendly service is still vital to attracting customers.

Following Which?’s recent naming and shaming of energy companies who keep their customers waiting too long on the phone, Aspect Software has called for better self-service platforms to improve the customer experience. A third of energy…

Payments may represent the final interaction point between retailer and consumer for a given transaction, but businesses need to think of it as the start of the customer’s next purchase journey. When money exchanges hands in-store or…